EFFECTIVE FROM: 180917
Frankenstorm will process your personal data when you visit and shop at Frankenstorm's webshop at www.Frankenstorm.com. Your privacy is key to us and we want to make sure that you feel safe and informed when using our services, therefore Frankenstorm handles personal data with the utmost care.
Responsible for your personal data (data controller) is:
Company: Frankenstorm AB
Company identification number: 559124-4404
Address: Energigatan 19, 434 37 Kungsbacka, Sweden
2. WHAT IS PERSONAL DATA?
Personal data means all information that enables a person to be identified directly or indirectly such as name, address, personal identification number, e-mail and IP-number.
3. AGE LIMITS
You must be 18 years old, or 16 years old with your guardian's permission, to be allowed to shop at Frankenstorm. You must be 18 years old to apply for credit services at Frankenstorm's partners. You may create a customer account from the age of 16. At your customer account you can configure products, mark products as favourites and sign up for our newsletter.
4. WHAT DATA DO YOU COLLECT AND WHEN?
We collect your personal data in the following situations:
When you shop at Frankenstorm.com. When you purchase a product at Frankenstorm.com you need to provide your name, e-mail, address and phone number in order for us to deliver your products and also to stop and prevent fraud (as well as for investigation of such). We will also store information regarding your purchases, order history and, if applicable, returns and claims. When you shop without a customer account you receive a unique customer identification number.
When your sign up for our newsletter. When you sign up for our newsletter you need to submit your e-mail. When you sign up for our newsletter you will receive a unique customer identification number.
When you apply for invoice. When you apply to pay by invoice a credit check will be done and sometimes also a credit score. This will be done by Frankenstorm's partners that are controllers for such personal data provided by Frankenstorm. To complete the credit check you will need to leave your personal identification number.
5. HOW DO WE USE YOUR PERSONAL DATA?
Below you can find out how we use your personal data. We need a lawful basis for processing your personal data. Below you can see our purposes and the lawful basis for processing your personal data.
We will use your personal data:
a) to handle your purchase at Frankenstorm.com
b) to handle your orders and returns
c) to send you information regarding delivery status
d) to contact you in case of problems with your order or the delivery
e) to process your payments
f) to handle complaints and warranties
Processing of personal data for performance of a) – f) above are necessary in order to enter into, and fulfil, our contract with you.
We use your personal data:
g) to create and handle your customer account
h) to respond to your questions and inform you of new or changed services
i) to send you offers and newsletters
Processing of your personal data according to g) – i) above is based on your consent. You have the right to withdraw your consent to processing at any time.
We use your personal data at the use and provision of our services:
j) when in contact with you
k) to analyse, adapt and improve
l) for statistical purposes
m) to test and improve our systems
n) in order to prevent abuse and inappropriate use
o) to send you surveys giving you the possibility to affect our offers and services
p) to send you offers and/or recommendations
q) to remind you of products that you left in your shopping cart
Processing of your personal data according to k) – r) above is done to improve your experience of our services and to offer you products from our assortment that can be of interest to you based on legitimate interest. You have the right to object to processing in these cases.
We use your personal data:
r) to see that you are of legal age to carry out online purchases
Processing of personal data in accordance with s) above is based on legal obligation.
6. WHERE WE STORE YOUR PERSONAL DATA
We may share your personal data to our trusted service providers who may process your data outside the European Union (EU) and the European Economic Area (EEA) when performing services on our behalf as set out in section 7 below. When we do this, we make sure that appropriate steps are taken to protect your personal information and your rights.
7. WITH WHOM WE SHARE YOUR PERSONAL DATA
Your personal data may be shared with companies within our group. Data may also be shared with our service providers when needed for us to provide our services to you, such as carriers for delivery of products, e-mail service providers for distribution of newsletters, server hosts, business partners within statistics, advertising and personalisation, payment service providers, business systems and credit or collection agencies for credit checks, identity checks and debt collection. Personal data transmitted to our service providers may only be used of them for their fulfilment of their services.
Personal data may also be shared in order to comply with legal or regulatory requirements, court rulings, at suspicion of crime or otherwise if necessary to meet applicable regulations. In case Frankenstorm is sold or transferred, in full or partial, personal data may be transferred to the acquiring company as part of the sale or transfer.
8. HOW YOU FIND OUT WHAT INFORMATION WE HAVE ABOUT YOU
9. HOW YOU (OR WE AFTER YOUR REQUEST) RECTIFY INACCURATE DATA, YOUR RIGHT TO BE FORGOTTEN AND YOUR RIGHT TO RESTRICTION OF PROCESSING
You have the right to be forgotten, i.e. to get your personal data deleted, for example in such cases where your personal data is no longer needed for the purpose they were collected. In case there are legal obligation that prevents Frankenstorm from deleting some or all of your personal data, we will not be able to delete your personal data during the time we are obliged to keep them.
In some cases, you have the right to request restriction of processing of your personal data. In such cases, we will restrict processing of relevant personal data, this means that they will not be used for other purposes than to fulfil legal requirements.
If you want to request rectification of inaccurate data, deletion of your personal data or restriction of processing of your personal data you can contact us at hello@Frankenstorm.com.
10. HOW WE PROTECT YOUR PERSONAL DATA
We have taken appropriate security measures to protect your personal data from loss, change or unauthorised access. We are continuously improving our security measures in line with progress and developments in the technical field.
To make purchases by credit card as safe as possible, all information is transmitted encrypted. This means that all information is transmitted via a safe connection and that your personal data cannot be read by a third party. For card payments we work with payment service providers who help us to control with your bank that your card is valid for purchase. Our payment service provider processes your card details in accordance with the international security standard PCI DSS. Therefore, your card details are processed with very high security. When you pay by card we reserve the right to perform an identity check.
12. HOW LONG WE WILL KEEP YOUR DATA
We will retain your data for as long as necessary in relation to the purposes for which it was collected. If you have not purchased (and have chosen not to receive any marketing) from us within a time period of 36 months, we will erase your customer data.
When your personal data is no longer necessary for the purposes for which they were collected, your personal data will be deleted or anonymised if there is no other legitimate reason of storing your data.
We will also retain your personal data as necessary to comply with applicable laws, to resolve disputes and to enforce our contracts.
13. IF YOU WANT US TO STOP PROCESSING YOUR PERSONAL DATA
If you want to object to our process of personal data for merchandise or profiling purposes, please contact us at hello@Frankenstorm.com
In our offers to you by e-mail there is a direct link to use to terminate the merchandise. You can also log in to your customer account and edit how and if you want to receive merchandise (under "Edit profile").
If you would like to terminate your customer account at Frankenstorm.com you need to send an e-mail to hello@Frankenstorm.com. Your customer account will be deleted within 30 days and you will no longer have access to the personal data stored in the account. We will only retain personal data as necessary for other legitimate reasons, such as receivables or before we have fulfilled our contract with you, such as a purchase.
14. RIGHT TO COMPLAIN TO SUPERVISORY AUTHORITY
The Swedish Data Protection Authority is the supervisory authority for the processing of personal data in Sweden. If you consider our processing of your data to be in violation of applicable data protection laws, you have the right to lodge a complaint with the Swedish Data Protection Authority.
We can update this policy at any time. When we make changes, we will publish the last updated version at Frankenstorm.com and the changes will come into force on the publication date.
18. RESPONSIBLE FOR REQUESTIONS REGARDING THE PROCESS
Please contact us if you have any questions or want to know more about Frankenstorm's processing of personal data, either by e-mail to hello@Frankenstorm.com or by post to Frankenstorm AB, att: GDPR, Energigatan 19, 429 31 Kungsbacka, Sweden.
This policy applies to the usage of cookies on the website Frankenstorm.com, which is operated by Frankenstorm AB.
A cookie is a small text file that is sent by our webserver and is stored on your computer. The cookie is used to provide you access to various functions as well as analyze your behavior and your use of our website.
There are two different types of cookies, persistent cookie and session cookie.
Persistent cookie, stores a file on your computer for an extended period of time. The cookies has time limit duration. If the cookies expiration date is exceeded, the cookies will self delete or remained on your computer until you manually delete it but it will stop to function.
The other cookie is called session cookies and has no expiration date. This is temporarily stored on your computer and disappears as soon as you closed your browser.
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